SUPPORT / FAQ

  MOST FREQUENTLY ASKED QUESTIONS

DEVICES AND APPLICATIONS

GENERAL QUESTIONS

ODO50-BLE - NO TRIPS RECORDED IN MY ACCOUNT!

There are several possible reasons. Refer to the quick guide for the procedure to follow.

FORGOT YOUR PASSWORD?

To reset your password, please go to www.odotrack.com and click on the «Login» button. On the portal home page, click on «Forgot password?».

Enter the email address you use to login and click «Reset». You will receive an e-mail containing a link to reset your password.

A quick guide is available in the “Technical Support” section. Click here for a direct access to the guide.

HOW TO MAKE A CHANGE OF VEHICLE IN MY ACCOUNT?

Please click here for the procedure to follow.

SHOULD I ONLY USE THE ODOTRACK ACCESSORIES?
The accessories supplied with your ODOTRACK device must always be used to ensure its proper functioning and to avoid any damage to it and to your vehicle’s battery. Did you know that more than 25% of devices that need to be replaced because of malfunction or breakage are returned with accessories different from those supplied on the acquisition?
THE ODOTRACK APPLICATION IS NOT LAUNCHING. WHAT SHOULD I DO?

If you have trouble launching the ODOTRACK application from Internet Explorer, we suggest the following solutions:

  • try other web browsers, such as: Google Chrome, Firefox, or Safari;
  • empty your computer’s cache memory or simply restart it.

To empty the cache, copy and paste the following link and follow the procedure. http://www.refreshyourcache.com/en/home/

EXPENSES

Download the procedure by clicking here

CHANGE CREDIT CARD

Download the procedure by clicking here

INVOICES

Download the procedure by clicking here