Privacy Policy

Odotrack ("Odotrack", "we", "us", "our") recognizes the importance of protecting your personal information. The purpose of our privacy policy (the "Policy") is to describe how we collect, use, and disclose your personal information when you use our website, and what your rights are in this regard.

What is "personal information"?

The term "personal information" refers to any information that relates to a natural person and makes it possible, directly, or indirectly, to identify that person. This could include your name, e-mail address, telephone number, date of birth and financial information (including banking and credit card information).

Business contact information, such as your title, e-mail address, business address or telephone number, is public personal information.

What personal information do we collect?

When you use our website, we may collect the following personal information from you:

  • Personal contact information, such as your name, address, e-mail address and telephone number;
  • Recruitment information, such as your curriculum vitae.

In all cases, we strive to limit the amount of personal information we collect to that which is strictly necessary for the purposes described in the "What do we use your personal information for?" section. We do not knowingly collect personal information from minors.

Do we collect information via "cookies"?

When you browse our website, we collect certain information using cookies and other tracking technologies (collectively, "cookies").

Cookies are small text files containing a unique identification number that are automatically deposited on a visitor's computer. Session cookies track information during an open session and are stored only temporarily in your computer's memory. Persistent cookies are deposited on a visitor's computer until they expire, or the visitor deletes them.

The cookies we use do not collect personally identifiable information, but rather general information that we do not combine with your personal information.

We use essential and functional cookies to enable you to navigate our website, to use its functionalities and to personalize your navigation according to your preferences (for example, according to your language preference). You can choose whether to enable some of these functional cookies when you log on to our site. However, if you refuse these cookies, your browsing experience may be affected.

We also use Google Analytics to collect information about your use of our website (for example, the pages you visit most often, and any error messages you may receive). This information is anonymous, and we use it solely to improve the efficiency and operation of our website. You can choose whether to enable these cookies when you log on to our site.

If you would like more information about cookies, please visit All About Cookies, or contact us as indicated in the "Contact us" section.

How do we collect your personal information?

We collect your personal information directly from you, with your consent, when you contact us or fill out a form on our website. We may, however, collect your personal information from third parties with your consent, or where permitted by law (for example, government agencies, financial institutions or other service providers).

How do we obtain your consent?

Generally, we collect, use, and disclose your personal information only with your consent. In some cases, however, the law provides that we may collect, use, or disclose your personal information without your consent your consent (for example, when we are required to disclose your information pursuant to a subpoena or court order).

By contacting us, voluntarily completing a form with your personal information, and or browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you represent that you have the necessary consent or authority to allow us to collect, use and disclose that information in accordance with this Policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the How do we update our Policy?

How do we use your personal information?

We use your personal information for the following purposes:

  • To provide you with our products or services;
  • To establish, maintain and improve our business relationship with you;
  • To recruit staff;
  • To ensure compliance with our legal and regulatory obligations;
  • Any other purpose permitted by law or to which you consent.

With whom do we share your personal information?

Your personal information is accessible only to our employees and agents whose duties require it. We may also share your personal information with third parties, when required by law, or with service providers (for example, our cloud hosting service providers). In the latter case, we take the necessary measures to adequately protect your personal information by adopting specific contractual measures and by limiting the sharing of your personal information.

Is your personal information disclosed outside Quebec?

The personal information we collect is hosted on servers located in Canada. We may share your personal information with business partners outside Quebec (for example, HERE Maps for mapping) while providing our services. When your personal information is shared outside Quebec in this way, we carry out a security assessment. privacy considerations and we have contractual commitments in place to protect the confidentiality of this information.

How long do we keep your personal information?

We retain your personal information only as long as necessary for the purposes set out in the Policy and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed or made anonymous.

How do we protect the confidentiality of your personal information?

The personal information we collect is kept confidential in accordance with applicable legislation. In addition, if you choose to send us personal information by e-mail or through a form available on our Web site, we will use only the information required to respond to your message and follow up on it, ensuring that it is kept confidential.

We also take reasonable organizational, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, use and disclosure. For example, we restrict access to our offices and computer equipment, and make our staff aware of the security and confidentiality of the personal information to which they have access.

What are your rights?

You have the following rights:

  • The right to access your personal information;
  • The right to rectify your personal information;
  • To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information.

To exercise any of these rights, please contact us as indicated in the "How to reach us" section.

How to contact us

If you would like to know more about the protection of your personal information or wish to exercise your rights or make a complaint, please contact Patrick Pepin-Gagné, CPI our Privacy Officer, at the following coordinates:

Address :

Le Groupe Odotrack (Head Office)

120-3440, Avenue Francis-Hughes Laval (Québec) H7L 5A9

Privacy hotline: (514) 444-4943

E-mail: [email protected]

How do we update our Policy?

Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although notices of updates may be used, the posting of the revised Policy will be deemed sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.

The Policy was last updated on march 27 2024.