SUPPORT / FAQ
MOST FREQUENTLY ASKED QUESTIONS
QUICK GUIDES 2021
ODO50-BLE - NO TRIPS RECORDED IN MY ACCOUNT!
There are several possible reasons. Refer to the quick guide for the procedure to follow.
FORGOT YOUR PASSWORD?
To reset your password, please go to www.odotrack.com and click on the «Login» button. On the portal home page, click on «Forgot password?».
Enter the email address you use to login and click «Reset». You will receive an e-mail containing a link to reset your password.
A quick guide is available in the “Technical Support” section. Click here for a direct access to the guide.
HOW TO MAKE A CHANGE OF VEHICLE IN MY ACCOUNT?
Please click here for the procedure to follow.
SHOULD I ONLY USE THE ODOTRACK ACCESSORIES?
THE ODOTRACK APPLICATION IS NOT LAUNCHING. WHAT SHOULD I DO?
If you have trouble launching the ODOTRACK application from Internet Explorer, we suggest the following solutions:
- try other web browsers, such as: Google Chrome, Firefox, or Safari;
- empty your computer’s cache memory or simply restart it.
To empty the cache, copy and paste the following link and follow the procedure. http://www.refreshyourcache.com/en/home/